Hospitality Software

Maitre’D Point-Of-Sale is known for its ease of use, its ability to help restaurants increase sales and most importantly, assist them in providing outstanding customer service. Maitre’D POS offers specialized solutions for table service and quick service restaurants, bars, hotels and resorts.

• Wireless handheld solutions complete with full POS functionality, manager functions, and inventory worksheets
• Screen customization
• Flexible configuration
• Delivery & Dispatch module
• Frequent Diner
• Floor management
• Web ordering interface
• Central cashier configuration and/or server banking
• Integrated credit/debit card processing (Dial-up or Internet)
• Manager functions available on POS
• Gift card and loyalty program interfaces
• Supports many peripheral devices
• Redundancy

Table Service
Loaded with features such as Hold and Fire, customizable meals, “on the fly” modifiers, and instructions for special orders, the Maitre’D Table Service Restaurant (TSR) solution allows servers to offer the highest level of table service to customers and provide them with an exceptional dining experience.

The floor management module is an easy to use interface that uses a graphical representation of the restaurant allowing customers to be seated quickly and restaurant seating space to be used optimally. Real time alerts warn employees if customers are waiting to be served, or are waiting to pay, and managers can keep track of service levels using the Floor Management application.

One of the most powerful features of the Floor Management Module is the waiting list. The waiting list is enabled when all tables in the restaurant are occupied, and allowed hostesses and servers to keep track of guests waiting for a table. Using the waiting list, guests can order drinks at the bar, and the bartender can start a tab using the guest information found on the waiting list. When a table is ready and the guests are the seated, the running tab can be transferred directly to the table and guests only pay at the end of the meal.

SPECIAL SOFTWARE LICENCES
Special licences offer entry level users reduced functionality for a reduced price. They are available in two formats – Table Service (TSR) or Quick Service (QSR) Restaurants.

Table Service Special Software Licence

• Full Back Office functions and reports
• Ideal for small restaurants only requiring one point of sale.
• Provides table service, floor management and bar service functions
• Single POS licence only – additional POS cannot be added
• Includes one free module (see following) of Inventory Management, Time and Attendance, Delivery or Accounts Receivable.

Quick Service Special Software Licence

• Full Back Office functions and reports
• Ideal for fast food, coffee bars, nightclubs, cocktail bars
• Provides order tracking, fast food and bar service functions
• Additional POS can be added and networked
• Includes one free module (see following) of either Inventory Management, Time and Attendance, Delivery or Accounts Receivable.

Maitre’D Modules

Inventory Management
Using the inventory Management module, all items in the inventory can be monitored in real time. This allows the restaurant to control food cost, reduce waste items and generate up to date inventory reports. The inventory management module also features an advanced purchase order management system that facilitates ordering.

Time and Attendance
Employees can be managed using the Maitre’D Back Office. Employees can clock-in and clock-out directly from any point of sale workstation thereby eliminating the need for any expensive third party time tracking hardware. Maitre’D also provides a graphical view of the employee schedule and instantly provides a list of availabilities.

Maitre’D also provides an analysis of labour costs verses revenue in real time so that managers can determine if they are over staffed or under-staffed at any given time. This feature allows restaurants to control labour costs while ensuring the customers are receiving the best service.

Delivery Module
The Delivery Module Allows orders to be quickly taken over the phone and entered in the Maitre’D system. Orders are forwarded automatically to the kitchen and bills can be quickly printed. When the customer information is keyed in, the system stores it for future orders thereby generating a database of customers. The delivery module manages drivers by optimising their routes, and provides customers with better estimates of delivery times.

Redundancy Server
A redundant server can be configured to insure that in case of primary server failure, the redundant server will take over and allow uninterrupted service. For convenience, one of the point of sale workstations can be configured to act as a redundant server, saving costs because the business does not need to invest in a separate computer to host the redundant. A convenient restore function allows the redundant server to transfer control back to the primary server as well as any updated data.

Accounts and MYOB link
The accounting module allows restaurants to manage accounts receivable and print invoices and monthly reports, as well as manage their accounts payable and general ledger. The accounting interface allows data to be transferred to almost every major accounting software including MYOB and Quickbooks.

E – Global
The Maitre'D e-Global Suite eases communication between the Corporate Office and any number of locations. This flexible software is highly adaptable to user needs and creates daily data transfers that are crucial to the long-term efficiency of any size restaurant chain. E-Global is sure to simplify multi-concept management, help maintain standard databases, and provide the necessary information for managers to make the right decisions.

• Centralized Database
• Flexible Broadcasting functions
• Global Reporting
• Highly scalable
• Off-site Backup
• Analysis tools for any one concept, area, restaurant or transaction
• Communication tools that are easy to use